Monday, September 22, 2008

Current Debate on Outsourcing

India and Outsourcing: Complete Coverage (from
Outsourcing (B. Line)
Indian cities best for outsourcing: Survey
'India is most favoured for outsourcing'
Merck to outsource some drug development work to India's Tata-owned research firm
Outsourcing hits a new class of workers: Journalists
Outsourcing: Job Killer or Innovation Boost?

The Real Problem with Outsourcing
Innovation: Outsourcing's Second Wave
NRI entrepreneur makes Bihar hometown an outsourcing hub
US engineering jobs continue to be outsourced to India
US meets just 10% of its teacher requirement

Oz bank staff refuse to train Indians
Outsourcing to India faces UK heat
NYC puts spanner in education outsourcing to India
Middlesourcing: The New BPO Buzzword
'Efficiency key driver for outsourcing'

Now, India to cash in on legal outsourcing waveOutsourcing: India Skills Gap Widens
Engineering services: Big outsourcing opportunity
SaaS is khaas!
Fraud reports worry India outsourcing firms
INTERVIEW - Infosys CEO sees benefit from U.S. outsourcingGuj BPOs hire more from small towns

TCS changes rules of outsourcing gameInnovation: Outsourcing's Second WaveGlobal Services readers to outsource $88bn jobsYet another outsourcing wave!British pupils opt for online tuition from India 'Outsourcing' isn't the scare word it used to beViewpoint: Outsourcing vs. isolationismOffshore resourcesEngineering changeCall Center? That's So 2004Now, India a hub for design outsourcingCambridge University Press to cash in on India's BPO boomBangalore Goes GlobalUS Law-Firms now outsourcing to India Is the Indian IT juggernaut hitting a roadblock?Nasscom to study outsourcing potentialCan BPOs really develop your personality?

Choosing $5 over $25Outsourcing: Australia gains confidence in IndiaIndia, China top Asian outsourcing destinations BPOs open their doors to the young at heartTutoring sans Tutor-e-tuition wayOutsourcing of Indian EducationBangalore Goes GlobalRisk management key to oursourcingOutsourcing satellitesWhat's in the Journals, May 200624x7 Customer varsity programmeSurvey: Business In India: If in doubt, farm it outA BPO varsity for the teachersFinancial services industry's turn to outsource

'IT manpower crunch to last'India Fast Becoming Financial Research HubOutsourcing to India's not about IT aloneDell to Double India-Based Employee Count to 20,000Apple Users Slam Company's India MoveApple's Bangalore Plans Fuel IT Outsourcing DebateNokia: India to Be World's No. 2 for HandsetsIndia Turns to the Middle KingdomApple Opens Tech Support Center Outside USOpen Season On OutsourcersMaking Bangalore Sound Like BostonChanging face of outsourcing industryOutsourcer to outsource its ownershipTake-off time for software outsourcing

'IT Q4 hot on outsourcing'Outsourcing industry to consolidation: SurveyA new model for outsourced services`Domestic spending on outsourced IT services may touch Rs 23,800 cr'India Software Development is calling Talent back Home Software Outsourcing demands IT professionals with management skillsForeigners Follows Offshore Outsourcing to IndiaOutsourcing Debate - Part IIIOutsourcing Debate - Part IIOutsourcing Debate - Part I'The outsource sector will continue to flourish'Study: US Outsourcing Fears Greatly ExaggeratedIndia and Outsourcing: Silicon Valley East

Engg design,a $20-bn breakIndian BPOs spaced out! Not yetOutsourcing Is Climbing Skills LadderOutsourcing drives global growthSkills shortage threatens offshoringSatyam bags GM's outsourcing contractCall centres no more callingBPO players in consolidation modeIndus NationExperts favour outsourcing of jobsWipro may bag a chunk of GM's outsourcing contractHere comes the 3rd generation outsourcingThink outsourcing's trouble? Now workers are leaving, tooAs outsourcing evolves, so does a city in IndiaThink outsourcing's trouble? Now workers are leaving, tooIndia feels the heat in advertising outsourcingSonata Signs a Multi Year Outsourcing Contract with Church’s Chicken™ `Domestic BPO market to grow 60 pc in 2005-06'Select BPOs cash in on high-end jobsBPOs will have to sharpen their new skillsBPO guys! Callers hate scripted talksIndia's i-flex to grow with outsourcingExtend outsourcing to the hardware sectorBritish BPO moves 100 jobs to IndiaBiggest threat of global outsourcing is the loss of talent, author ...BPOs to make H'wood animation films

Firangs discover India for BPO jobsIT, business services spend — UK's Tesco saves 30% by outsourcing to Indian armBan Outsourcing? Bad IdeaStructuring cross border development centersBPO: The Winning RFP ResponseThe Macro-Economics Of OutsourcingSelling BPOOutsourced Contract ManufacturingHTMT to spend $200 M for acquisitionsBPOs to capture $11 B insurance marketWomen call center workers are satisfied: BookBack office outsourcing spurs growth at ex-GE unitOffshoring: India continues to be most attractiveIndia keeps lead in offshore location race; China is secondTrammell Crow eyes boom in KPO outsourcingU.S. citizens worried over outsourcingOutsourcing outrage Tech engineers fear U.S. is falling behindOutsourcers Struggling to Keep Workers in the Fold79k jobs in legal outsourcing by 2015Productivity the mantra for BPO sectorOutsourcers in India fight for skilled laborOutsourcing assumptions turned upside down by reportOutsourcing Fears Help Inflate Some NumbersOutsourcing professionals form bodyUK's Abbey reviews Indian outsourcing centreOutsourcing for the Small FryIndian call centres are like slave ships, says study

Airbus to outsource to IndiaOutsourcing boom swells profit at WiproIndian IT outsourcer thrives in IrelandTCS bags $847 million BPO deal from U.KIndia rides outsourcing boom to capture legal work from abroadOutsourcing has helped Kalpakkam projectDesi IT majors outscore global giantsSmall mfg units join outsourcing partyOutsourcing common in DelawareIndia to be services hubIndia carves a niche in gaming outsourcing'No outsourcing boom doom'Ensuring India’s competitiveness in offshoringNipuna becomes world’s first eSCM level 4 certified BPOHalf of Silicon Valley jobs moving to IndiaOffshoring realitiesIndia continues to dominate ITO, BPO space, says neoITChina can be top in outsourcing: TCS CEOOutsourcing fuels 3D designing software mktIndia tops as outsourcing destinationIndian BPOs eyeing US healthcare sectorIndian offshoring in publishing vertical to touch $1.1 b by 2010How Indian BPO model is evolvingIndia first choice for offshoring financial services: SurveyLegal services offshoring seen as next big thing in BPO spaceTCS, Infosys likely to bag $1.2 b ABN Amro outsourcing dealCost-cutting drives outsourcing growthIndian Cos need to hone delivery skills in specific BPO verticalsAge old: Japan looks to India for wired solutionsTechBooks acquires a learning processPass this exam to get a BPO jobHere's a call centre behind the bars!Pvt equity investors look to log out of EXL

Hey yank! Now, outsource your lawyerIndia tries exam to boost quality of outsourcingIs India's outsourcing honeymoon over?India OutsourcingTradable Services: Understanding the Scope and Impact of Services Offshoring"'Outsourcing cuts costs by 40-50%'India lures interns to look at outsourcingMapping the globe from a cosy BPONow, the mother of all outsourcingOver 100 call centers exit biz: NASSCOMBharti in $230 M outsourcing dealOutsourcing not 'in' thing for XenitisBPOs now go in for multi-city back-upsUK nanotech firm to set up joint venture for outsourcingOutsourcing can disable an organisation: StudyOffshoring: Separate roles for India, ChinaWipro targets latest outsourcing trend: R&DOutsourcing: The big wave still to comeProcurement offshoring, a new waveEconomic Analysis: Revisiting Indias Outsourcing Boom...U.S. Workers Must Differentiate Skills to Compete GloballyOutsourcing and Job Loss: A Protectionist FallacyOutsourcing Getting the measure of it'Outsourcing hurting US as firms misrepresent numbers' Outsourcing of education is India's new catchBarclays moves tech jobs to India Outsourcing to affect 4.1 M jobs by ’08'Outsourcing cuts costs by 40-50%'Chandigarh TOSSes Trained BPO ProfessionalsIT product development outsourcing, new wave for IndiaClinical research outsourcing: Emerging modelsTCS in BPO venture with Microsoft, Chinese cosNIIT among top 20 trainersOutsourcing not causing job loss: WTOPune programmers rake in mega bucksBullish Indian outsourcing firms take scandals in strideMom-and-Pops Go GlobalBPOs are now moving to Indian villagesIndian outsourcers move to fix securityPlants abroad! Tata mulls outsourcingCutting Here, but Hiring Over TherePlants abroad! Tata mulls outsourcingPFIZER'S SINKING $4 BN Infosys, Satyam heed SOSIndian call centres selling UK's secretsBank to pump prime India3i Infotech to venture into MF, outsourcingPfizer says it will outsource some information technology jobs to IndiaIndian Outsourcing Firms Make Global Push In China, AmericaBPO wave pulls British to India

Indian outsourcers move to fix securityNIIT Tech net up 77% on higher offshoring Outsourcing rules for banking activity: RBI'Outsourcing cuts costs by 40-50%''India to face BPO staff crunch'China gives India BPO heebie-jeebiesNow, BPOs go the consulting wayIndia much ahead in outsourcing: OfficeTiger CEOPhirangs are all set to grab your BPO jobSutherland to make BPO practicesDisney set to outsource tech for $1.3bnIndia's a role-model supplier in Zone BPOMonsoon still helps push India's economy‘‘Highly qualified techies give our BPO a global edge’’'Outsourcing cuts costs by 40-50%'Outsourcing at crossroadsCall Centre race: India becomes an inspirationIndia extends IT outsource boomBPO Whiners! Wake Up And Smell Coffee Outsourcing ban? Indian worriedIndia calls for trade pact to protect outsourcingIT salaries-India cheap, Vietnam even cheaperLook EastGlobal service giants headhunting in IndiaEurope in chaos as India, China 'stealing' jobs'India is giving us a splitting headache'BPO all set to grow in product engineering sector: ReportDoors opening for outsourced securityIndia Seeks To Upgrade Outsourcing ImageWhen outsourcing loses human elementAnalyst: Outsourcing to grow in fresh fieldOutsourcing: The 'O' Word ReconsideredTutorial services gets outsourced

CapGemini to up headcount to 3000After techie skillsets, US keen on outsourcing film props to India Happy to moveOutsourcing: 100 US Bills target IndiaHey BPO pro! Big brother is watchingNow, Indian gurus for American pupilsDisney to outsource some technology jobsLegal outsourcing makes its caseScale up outsourcing with innovationsDisney to outsource tech jobsAre BPOs the new age sweatshops?Israeli cos. keen on India for outsourcingCheck this out! BPO, village styleAnnual maintenance and moresiliconindia BPO Directory 2005 - The first directory of its kind published in the U.S.New corporate mantra: Employee outsourcingPiecemeal IT outsourcingOutsourcing Pitroda on Fox News, defends outsourcing as part of globalizationMANY FACES OF OUTSOURCINGU.K. warns of risks in offshoring to IndiaAnd now, BPO wave sweeps agricultureOutsourcing giant Wipro eyes consulting gigsAnd now, BPO wave sweeps agriculture eBay may offshore more biz to IndiaPakistan: Better Late Than Never In OutsourcingDell to expand its India outsourcingIndian call centres recruit UK backpackersOutsourcing your core competenciesBusinesses opt for offshore safety with 'big six' outsourcersOutsourcing to India - why?Indian call centres recruit UK backpackersHSBC and Lloyds TSB head offshore to CalcuttaOffshore Outsourcing Ticker"Offshoring to India will continue to boom despite setbacks"

Indiatimes Infotech OutsourcingAre Indian BPOs fleecing customers?'Outsourcing' set to catch upIndia receives contract for marking UK examination papersIndian call centers losing outStudy: Outsourcing falls from favorHR outsourcing continues to growHospital Services Performed Overseas: Training, Licensing Questions RaisedOutsourcing as a Sign of StrengthMega deals elude IT outsourcing industryIndian outsourcing firm rakes in $2 billionWipro profits jump on outsourcingOffshoring theft victims 'gullible and careless'Shadow over BPOs' futureHow security conscious are BPOs?BPO sector to face manpower shortage by '08Outsourcing gives boost to Tata's netAnd now, India outsources priests to EU, USIP Ownership In Outsourcing ContractsFrom ITO to BPO: The Growth of Offshore OutsourcingStructuring cross border development centersBPO: The Winning RFP ResponseOutsourcing deals from U.S. will continue despite MphasiS issueA survey of outsourcingBPO to see lot of action in ‘05: NasscomBPOs: Chennai most preferredBPOs driving software success: SurveyMega deals elude IT outsourcing industryUnion backs bill banning IRS outsourcingPatent Search outsourcing to IndiaA matter of strategy

Reports clash over outsourcing mega deal trendsIndian police make arrests in outsourcing fraudOutsourcing backlash replaced with indifferenceWhy outsource hiring?The Great LevelingBridgestone takes outsource road to IndiaOffshoring's second waveHMA arm ties up with Triton for ATM re-entryCyberMedia, Dice in pact for tech job boardPoor infrastructure harming Indian IT-BPO sector: StudyChina big threat to India on outsourcing: PremjiIndia Facing China Threat: PitrodaNeed for reengineering IT outsourcing – will TCS and Satyam chiefs elected...India Daily -- On OutsourcingWestern Exposure In India 's Outsourcing Boom, GE Played a Starring RolePoor knowledge workers?All's not well with Indian BPOs!Even visas are getting outsourcedHSBC to double offshore jobs including IndiaOutsourcing InnovationBorgWarner to outsource from IndiaThe Global Payoff from OutsourcingOutsourcing InnovationO U T S O U R C I N G Trends in OutsourcingIndia no more sought afterOutsourcing more expensive than in-house, says GartnerBPO Projects Scale BackCitizens to Save California farms a little menial work out to India ...BPO jobs hit merger landmine Offshoring to surge in 2005: Hewitt studyOutsourcing gets into high gearGartner: Outsourcing costs more than in-house

The politics (and economics) of outsourcingTrends in OutsourcingOutsourcing may give basic research a leg upIndian outsourcing firms battle to keep staffOutsourcing gets into high gearGenY logs out of BPO honeymoonDemand for trained BPO staff outpaces supplyOffshoring has minimal effect on layoffs: US Labour DepttOffshoring up-close and personalIndian outsourcing business hits a bumpy road'India can rake in $16bn from outsourcing by '07'IT or BPO? We've bothIndian BPO to help Chinese get UK visasIT cos to hike recruitments for fresherOutsourcing business boomingneoIT: 40 percent of 2005 outsourcing projects will failGlobal, offshore outsourcing rising in Asia-PacIndia to train Chinese software prosYet another boom year for ITUS Bosses Want Foreign Workers, But Jobless ObjectOutsourcing Jobs to ... Europeans?New BPOs open way jobs in KolkataIndia poised to emerge leader in outsourced testingMid-size deals drive business process outsourcingBritish motor Co. outsources jobsFearful report for IT services workers?The New Ideas LabsUS firm opens another BPO centre at Gurgaon'I made an Indian girl cry, you can do it tooIndia's IT ChallengeThe Next Hurdle For Indian ITBank of Baroda to set up offshore branch in SingaporeWhat's Drawing India's Youth to Software Jobs?:UK firms save 10mn pounds a year for every 1,000 offshored jobsIT, ITES largest job creators in IndiaResearch And Markets: The IT Outsourcing Market Is Showing Signs Of More StabilityWhat Do You Do When Outsourcing Goes Bad?`IT, BPO sectors largest job creators'Design engineering, IT's the next big thingFrance, Germany dial call centres in India for other language clientsNew Year forecast rosy for Indian technology firmsIT sector treads on firm ground, BPO & hardware shine tooSecond Wave: Design outsourcing set to hit Indian shoresTechnology outsourcing suicidal for US: expertUS outsourcing is 'accelerating'Offshoring An Issue Even For StartupsDemystifying Indian BPOIndia adds a new dimension to the outsourcing equationOffshoring Goes On The OffensiveLook Who's Going OffshoreDaimlerChrysler Outsources

Shell Objects To Reported $1B Outsourcing Price TagIt's Funny What Outsourcers Will Do For A ContractIndian firms too outsourcing to USOutsourcing: Pain and ProfitFrom Indiana to India: Why 1 firm leaptSmall Firms Find That Outsourcing Cuts Both WaysOffshoring: How India is handling backlashEditors' picks: Offshoring stories around the WebAre US techies as good as Indians?India is 'star performer' in outsourcingIT’s R&D Outsourcing Blitz NowIndian Investments Can Help Reduce Outsourcing BacklashIndian outsourcing to maintain 50 pct growth but clouded by attritionOffshore Outsourcing: Is Your Data Safe?From the Editor: Fears UnfoundedThe Real Cost of Outsourcing: The Good and Bad of Outsourcing ITIndian-Americans not outsourcing to IndiaEvolving Views On OutsourcingSoftware Development Team in India Outsources to Developers in America;.... As a Center for Outsourcing, India Could Be Losing Its EdgeGE chief defends outsourcing to India, ChinaOutsourcing religion, on a wing and a prayerAfter outsourcing backlash, it's now the turn of `insourcing'The man who does too muchKeeping U.S. Jobs at HomeOutsourcing goes spiritOutsourcing to India to rise 50 %The road to offshoring nirvana "Outsourcing is for real but it is badly hyped"US Chamber of Commerce chief defends outsourcing to IndiaApollo, India's new BPO coup: WSJOutsourcing: Our next challengeIndian outsourcing to maintain 50 pct growth but clouded by attritionA Brief (Recent) History of OffshoringStates Take a Hard Look at OutsourcingOffshoring And BeyondIndian BPO firms constrained by lack of data protection lawsShould I Stay or Should I Go?Outsourcing called crucial for many emerging firmsAre biotech jobs next to go?Singapore's reply to offshoring -- build Biopolis, create new jobsTesting the offshore watersOutsourcing summit to focus on version 2.0Outsourcing of jobs is a two-way street: US officialUS firms to offshore more HR work'Outsourcing good for US economy'Outsourcing boosts US cos bottom linesFinance firms to outsource to India in a big wayTop US lobby to fight BPO-bashingNo more work to India: Arizona GovernorSoon, BPO companies may proclaim: Proud to be IndianOutsourcing fears based on myths: expertsUS firms holding back offshoring work till elections

More Bay Area jobs?Slipping out of our graspOutsourcing buzz in Indian biotech bayWill India price itself out of offshore markets?Outsourcing, Turned Inside OutA Brief (Recent) History of OffshoringPutting a Human Face on OutsourcingUK firm rules out panic on outsourcingImpact of outsourcing on jobs difficult to determine:expertsPrivate jobs too under anti-BPO scannerUS to outsource obesity to IndiaWant a BPO job? Be a good boyCentre of attentionEffects of India's fast-growing call centre industryTop US lobby warns against curbing BPOOutsourcing is here to stay: CNN Globalised Discontent: Outsourcing Can Help Bridge Rich-Poor DivideUS IT body takes BPO battle to govtWhy Cummins finds India hotChop the cheap wordA networking danger?E-mail triggers privacy brouhahaExtortion threat to patients' records Offshore OutsourcingThe Other Side of the Outsourcing Debate
Oz bank staff refuse to train Indians

MELBOURNE: Upset at losing their jobs due to offshoring, IT workers in the St George Bank in Australia have refused to train their Indian replacements. The employees of the bank were warned in September that they would lose their jobs and were told last Tuesday they would assist training new staff through a "buddy system", a TV channel reported Friday. The bank has told 80 of its workers that their jobs will be moved to India. "It was sickening that the bank was expecting them to do so," employees of the bank said.

Around 60 employees further said that they didn’t have any problem with their replacements but were upset with the bank. One of the employees claimed that St. George Bank did not help find them other work. Meanwhile, on Thursday, Qantas defended its decision to sack 340 of its IT workers, and move the jobs offshore. Qantas Chairman Margaret Jackson's told shareholders at the company's Annual General Meeting, that they had to sack the workers in order to remain competitive. The Australian Services Union said the move would put passengers' security at risk, as IT deals with sensitive passenger and passport information.

Related Stories
Outsourcing: Indian cos employ over 30,000 US citizens
File: Europe wary of outsourcing to India: Study
File: Outsourcing not causing US unemployment: India Inc
File: Outsourcing: India remains favourite
File: Investing abroad: China pips India
File: 'India not taking away British jobs'
File: Now, outsourcing gets personal
File: Competition makes Oz bank look at India


Friday, April 04, 2008

medical tourism given an impetus by Govt of India

Greetings. This tells of a new business model which seems to be growing well. The 'rates' given at the end are indicative. This new Finance Bill - 09, has provided for many tax reliefs for new hospitals in non-Metro areas. So ... I suppose, there will be more beds available for the medical tourist after a few years. In the meantime, such influx is bound to inflate rates for locals and soon the middle-class in India, may be finding difficulty in getting beds for their own treatments. As such our development plans move slowly and the tourists will be coming in waves. -- Please visit my blog:

Monday, December 10, 2007

Outsourcing: Role of Consultants

Outsourcing of services has acquired a new dimension in the present globalised economy, offering immense benefit in terms of quality and cost effectiveness.

Considering the vast potential of engineering and management consultancy profession there is an urgency to enhance professionalism and competitiveness of Indian consultants to enable them to seize the emerging global opportunities.

Outsourcing is a management strategy by which an organization delegates major, non-core functions to specialized and efficient service providers. Offshore Outsourcing of Business Processes in the burgeoning industry of IT and ITES is growing at a blazing rate.

Consultants specialized in the disciplines of outsourcing can add significant value to an outsourcing transaction. Consultants play significant role both at the macro and micro level of outsourcing firm. At the macro level, consultants can provide value by identifying opportunities for outsourcing and structuring a program for consistently generating appropriate opportunities.

The consultant might identify not only the opportunities for outsourcing of existing business infrastructure, but also most strategic opportunities for the future evolution of the company. At the micro level, consultants can provide value by identifying specific individual tactics that promote their client's interest.

Such tactics may include pricing, identifying the degree of specialization, service levels, RFP development, identification, evaluation and selection of suitable vendors, facilitation of the negotiations and the transition. Over time, consultants can help review of actual performance against contractual performance and can provide assistance in fine-tuning or other adjustments to reflect un anticipated changes in business environment, corporate goals, management, organization structure and the like.

In achieving these objectives for the firm, the role of the consultants may vary as the need change. Consultants need to be facilitative in bringing methodologies and local knowledge with them. They can contribute by filling gaps in the team and generating enough information for customers to know what needs to be done if they go offshore.

They can provide expert knowledge of performance levels and best practices of similar organizations and processes. For outsourcing, consultants can behave as a one-stop shop for entire project management.

The theme of the Tenth Consultancy Congress “Outsourcing: Role of Consultants” is extremely pertinent in this new economy. The Congress will provide a platform for interaction between the various stakeholders with the aim to achieve a better understanding of the issues involved in client-consultant relationship for achieving organizational objectives of world class productivity through outsourcing of engineering and management services to consultants and experts.We look forward to your participation for the success of the Congress


Wednesday, November 14, 2007

KPO A Step Ahead of BPO

Demand Side Perspective of KPO:
Well beyond cost arbitrage!
The global KPO industry is still in a nascent stage. However, it is growing at a rapid pace. The sectors that are expected to 'shine' within the KPO industry include data search, integration and management services, financial services, research and analytics, technology research, computer aided simulation and engineering design and professional services, such as business research and legal services.

Unlike the conventional BPO, where the focus is on process expertise, the focus in KPO, is on knowledge expertise and requires service providers to possess advanced technical and analytical skills.

Some of the other factors fuelling growth in KPO are:

* Developed economies, such as the US, the UK, and countries in Western Europe are increasingly facing a shortage of highly trained and specialized professionals in various knowledge-intensive high skill sectors, such as R&D in VLSI, engineering design, IT, financial risk management, etc.

* Buyers of off shoring services save more at the high end of the value chain, as compared to the low end on a per-job basis.

* High-quality specialized vendors and successful captives have emerged as role models and created awareness for KPO, both in the West as well as in India.

KPO is not just about 'Cost Arbitrage'
In fact, players solely based on cost differentials will hardly be sustainable in the long run. The central theme of KPO is to create value for the client by providing the highest-quality business expertise and superior productivity/effectiveness rather than cost savings based only on geographic cost arbitrage. KPO services help improve the time-to-market, access to special skills, absorb peak load and enhance organizational effectiveness. Moreover, it simplifies the process and makes it more flexible. Consistent quality is the key word and primarily drives the buying decisions. For example, an error made in a corporate finance valuation model can have a huge financial downside, which is likely to be in factors of 1000+, possibly larger than the savings made by having the spreadsheet produced in India. Similarly, a patent with badly written claims can damage the protection of multi million dollar products in global markets. Finally, the outsourcing solutions for high-end processes are usually highly customized, which is an important element of value creation for the client, but also requires the vendors to run multiple customized processes in parallel.

Large potential for SME customers

While KPO started initially in captive centers of large companies, moving to specialized vendors, who provide such services to large companies such as Investment Banks. This sector holds immense potential for the SMEs in the long-term. There are millions of SMEs, which can benefit from KPO; however, their average volumes are much lower than a few thousand US dollar projects up to 5-10 full-time employees).

While large companies predominantly use KPO for gaining access to talent and cost reduction, SMEs can further benefit from buying KPO services from specialized vendors by being able to gain access to very large resource pools quickly at no up front costs. Additionally, it allows them to vary their cost base in the face of short-term demand swings, which creates the possibility of new business models.

KPO A Step Ahead of BPO
From 'Make' to 'Buy'

With the advent of specialized and high-quality KPO vendors in India, customers will increasingly go the 'buy' route rather than setting up their captive offshore centers. Setting up a captive takes at least a year to stabilize quality, consumes a very large amount of senior management attention, and often ends up with higher operating costs and less management control than working with one or two vendors. This effect is particularly strong in KPO, since most companies do not want to build in-house capabilities in such fields in India due to the lack of critical mass, which is currently likely to be around 200+ professionals and that too, with an increasing trend. (E.g. Business Research)

US/UK biggest markets, but large potential of non-English speaking markets The US and the UK account for the largest share of KPO due to English language, the widespread NRI community and their existing comfort levels with off shoring services to India and similar destinations.

European companies are still far behind in terms of off shoring even BPO processes, but are increasingly opening up to the idea of off shoring higher end work to countries like India. However, this trend is likely to pick up only if issues related to language proficiency and cultural context are handled properly. If addressed appropriately, the non-English segment could become an excellent growth opportunity for Indian companies.

Customers want focus rather than breadth or size Buyers of off shoring services are increasingly looking for those KPO players, which have the necessary expertise, depth and experience in focused areas of KPO. KPO players need to focus on particular market segments, in terms of services provided, industry verticals, functional skills as well as the type of clients served. Typically, customers look for the skill rather than for the size of a vendor and prefer focused vendors over vendors offering large varieties of BPO, IT and KPO services. They want vendors who will totally customize their solutions and offer both project-based delivery models as well as dedicated centers.

Flexibility and speed are critical. For example, in Business Research, customers are asking vendors to run projects from a few thousand US dollars upwards and expect complex global and multi-lingual research projects to start after as little as 15 minutes after the requests have been made.

Supply Side Perspective of KPO:
People, Quality, Differentiation and Marketing KPO is centered on professionals possessing the right skill sets. Therefore, access to a large, high-quality skill pool is a precondition for successful KPO operations, captive or third party. For this reason, KPO operations are likely to emerge in countries with the highest educational standards, providing a large number of highly qualified professionals (Engineers, MBAs, PhDs, CFAs, Lawyers, etc.) such as India, China and Russia. India is likely to capture about 70% of the market for KPO, but the challenges will be significant.

The ingredients of successful KPO are recruiting and training the right professionals, providing consistent quality over time, improving productivity to or beyond Western levels and successfully marketing the services to skeptical customers.

Setting up successful KPO companies, captives and third-party vendors, is very difficult and there are significant barriers to enter have been reflected in the past and the huge list of unsuccessful entries clearly reflect this.

People Philosophy and Development
KPO companies are professional services companies and not white-collar factories. Therefore, world-class people development processes are at the root of successful KPOs. Developing professionals faster and better than anyone else will translate directly into better quality, productivity, retention and success in the market place. Meritocracy and true employee care are only a few elements of such a philosophy.

Recruiting the right people is critical and requires significant hiring, building brand equity at the right schools and in the open market. Successful players can attract better people. The interview-to-offer ratios of successful players are about 25:1 and the offer acceptance rates are as high as 80%.

One of the Best practices in KPO is the huge investment (about 15% of the total work time) and developing skills sets such as, functional skills, cross-cultural skills, as well as managerial skills.
Quality and Expertise
The objective must be to deliver world-class quality at often even improved service levels. Successful KPOs measure quality and get feedback for each individual project sometimes as small as a few thousand US dollars. In-depth expertise is required as well. For example, customers require Junior

Equity Research
Analysts to understand the market dynamics in Oncology when creating a valuation model for a pharmaceutical company active in Oncology. The expertise required can be in industry verticals, functional areas (e.g. Risk Management) or in geographic knowledge (e.g. understanding mid-sized German companies).

The 'Jack in all Trades' approach is not likely to work in KPO. The work at KPO requires domain expertise and therefore the culture and customer requirement of KPOs and BPOs vary significantly.
Hence, it is important that KPOs develop expertise in few areas and excel in them. There is a reason for why Western Law Firms, for example, do not offer R&D and Insurance Claims Analytics and Call
Center Operations at the same time.
Innovation and Differentiation
KPO companies have the unique opportunity to create new markets, since their price points allow them to offer new types of services simply not available in high-wage countries for cost reasons. However, buyers who offer Innovative services will differentiate successful KPO companies from
players who offer cost arbitrage and will give them a sustainable place in the world markets.

Marketing & Sales and Branding
Selling KPO services in the West will require a Western sales force and significant branding efforts in the medium-term. As of now, tapping the SME potential and selling into Continental Europe requires local support. Successful branding will be another necessary ingredient to generate a sufficient 'pull' in the market.

SOURCE: Financial Express: Dated Tuesday, July 19, 2005 (EST)



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Accounts receivables and payables
Preparation of ledgers
Bank reconciliation
Preparation of financial statements
Tax Returns Filing
& much more……..
Healthcare Services (Medical & Non-Medical)

Medical Billing
Medical Coding
Medical Transcription
Accounts Receivables
Claims Adjudication
Data Entry
& much more…………..


Saturday, June 23, 2007

List of BPO's and KPO's

go here
and here

What certifications are required for a BPO and other FAQ's

Are there any certifications for contact centers like ISO?
See all about quality for BPOs

While having a certification may not help you to get business, not having a certification may be a good reason for a propsective client to reject your organization. Certification is a useful way to advance your contact center career or evaluate how your center stacks up against your peers. There are several certifications applicable to the BPO / Call Centre world. We have divided them into two broad categories: Individual (for employee) and Organizational (for employer) Certifications.
Nasscom is planning on introducing certification programs for HR personnel and also for BPO firms which could become an industry standard in India.

Organizational Certifications
go here

ISO Certifications
ISO is here for the long run
It is recommended that organizations go for ISO 20000

and ISO 27001

. ISO – 27001: The IS0-27001 is the highest certification standard available from the International Standards Organization (ISO). The ISO-27001 is awarded for effective e-security and physical security measures. By going in for this certification, an organization can receive an independent assessment of their Information Security Management System (ISMS). At present, very few Indian IT and BPO firms are ISO-27001 compliant. Some of the certified ones are Satyam Computers, Keane India, Accenture, Cranes Software, Aztecsoft, Microland and PSI Data Systems.
10. BS 7799: Given the media attack on the reliability of the BPO industry in India, the BPO companies are taking strong security measures to prevent any misuse of the details of the customers and ensure that all the employees adhere to the rules. Most BPO companies have certifications such as BS 7799 and SAS 70 and undergo third party audits at regular intervals. BS 7799 (British Standards 7799) is set by the British Standards Institute (BSI) and is the most widely recognized security standard in the world.

BS 7799 is now replaced by ISO 20000

Wednesday, December 13, 2006



What does BPO stand for? What does it mean?
BPO stands for Business Process Outsourcing. Major corporations in the US and Europe are outsourcing their back office operations to India to save costs. E.g. employee payroll is maintained in India for their employees worldwide. Although these jobs usually are not directly IT-related, their data-based orientation often means that they require IT departmental support to be successfully outsourced.
What does ITES stand for? What does it mean?
ITES stands for IT-enabled services. IT-enabled outsourcing can be defined as,
Those outsourcing services that use information technology in the processing and delivery of the service.
Services are typically delivered through a telecommunications or data network, or other electronic media
What is nearshoring?
The practice of sending outsourced functions of any sort, whether IT-based or business process positions, to a nearby country rather than choosing markets such as India or Malaysia that are thousands of miles away. For e.g. US nearshores the work to Canada and Mexico. The physical proximity of these "nearshore" countries is a big threat to India.

What exactly does the BPO market comprise of?
There is a disagreement as to what exactly constitutes BPO. With the rapid expansion of the BPO industry and the extent of its reach, it is becoming increasingly difficult to define what a BPO exactly means. It encompasses a wide variety of activities such as human resource, accounting, financial research, marketing, sales, legal work, logistics and so on. Software services are also regarded as a part of the BPO market by many firms.

What is BPM?
BPM stands for Business Process Management, basically this is about outsourcing the business processes.

Now what is BTO!! ?
BTO stands for Business Transformation Outsourcing. Accenture defines BTO as a strategic partnership between the customer and the outsourcer with the advantage of sophisticated financing mechanisms. It would involve the firm acquiring strategic stakes in the BPO operations that companies have outsourced. BTO involves sharing risks and gains with an outsource business partner, measuring the performance improvement in dramatic gains in the share price, market position and return on capital.
A BTO provides a comprehensive set of services across the entire organisation resulting in a pre-decided output, whereas a BPO is just a contract for outsourcing services/ functions to be done in a specified way. BTOs are more profitable and higher up in the value chain.
BTO also stands for Business Technology Transformation. It is a fast growing nice in BPO and is expected to become a $7 billion industry by 2007 from the current $2.5 million [2004]. BTO can reduce the overhead cost of enterprises by 20%. BTO is about governing the priorities, people and processes of organizations. It aligns IT and business strategy of a company while optimising quality, performance and business availability. According to Yankee Group, BTO enables companies measure and maximise business value across its IT investments.

What is BPO2?
BPO2 stands for Business Process Optimization and Outsourcing.

What is KPO?
KPO stands for Knowledge Process Outsourcing. KPO involves offshoring of knowledge intensive business processes that require specialised domain expertise, thus delivering high value to organisations by providing business expertise rather than just process expertise.

What is MBPO?
MBPO stands for Medical Business Process Outsourcing. Apollo Hospitals is the first major hospital to be getting into this.
Can medical transcriptions be considered as BPO?

What is HRO?
HRO stands for Human Resource Outsourcing. HR is getting outsourced to third party providers who can bring in the benefits of knowing the domain.
HR as an activity, it comprises of a group of activities, which include payroll management, training, staffing, benefits administration, travel and expenses management, retirement and benefits planning, risk management, compensation consulting, etc. These activities are outsourced by which the client can concentrate on their core competency.
In the US context, HR outsourcing is a huge area. For instance, nearly about 29-30 per cent of the outsourcing space is HR.

What is RPO?
RPO stands for Research Process Outsourcing. This is popular in the biotech industry. Clients outsource their R&D work. This was termed reportedly by India's biotech queen Kiran Mazumdar-Shaw.
RPO also stands for Recruitment Process Outsourcing. RPO is a key component of Human Resource Outsourcing (HRO). The RPO team basically handles all the recruitment work for their clients.

What is ESO?
ESO stands for Engineering Services Outsourcing.
Engineering Services Outsourcing (ESO) includes product design, research and development and other technical services across sectors like automotive, aerospace, hi-tech/telecom, utilities and construction/industrial machinery.
Spending on engineering services was $750 billion in 2004 and is projected to grow to $1.1 trillion globally by 2020, according to a recent Nasscom and Booz Allen Hamilton study - Globalisation Of Engineering Services - the next frontier for India.
ESO also stands for Educational Services Outsourcing. Education is a growing sector and the demand for Indian educators is on the rise. ESO market is estimated to be USD eight billion dollars and Indian teachers are currently offering services to countries like US, UK , Canada , and the Middle East. Though the main demand is from USA, newer markets of Netherlands and Europe too are fast opening up for Indian teachers.
What is defect density?
It is defined as the number of errors per 1000 lines of code. Accroding to Meta Group it has grown from 0.53 (2002) to 0.6 (2003) and is expected to further rise to 0.87 (2005).
What are the 4Es?
Engagement, education, enactment and enforcement framework is expected to ease the concerns of security and data privacy issue.
What is Procurement BPO?
Procurement BPO is transfer of management and execution of one of more procurement activities, transfer of the entire procurement sub-segments or transfer of the entire procurement business functions to an external provider. It offers increased productivity, cost reduction and business transformation to the client. It has a market potential of $10 billion by 2006.


Knowledge Process Outsourcing in IndiaThe KPO industry in India is fast maturing, with the right blend of domain expertise and intellectual
Now, Knowledge Process OutsourcingFor the moment it’s being called Knowledge Process Outsourcing, or KPO, as opposed to BPO. And it is exciting enough to have prompted some Indian venture
KPO - Knowledge Process Outsourcing is an emerging KPO (Knowledge Process Outsourcing) company in India. It is specialized in high knowledge based intensive business processes to

The Hindu : Business : From BPO to KPO
Now, there is a nascent move towards knowledge process outsourcing (KPO). ... Companies in the KPO space thus need to make the transition from offering - 21k - Cached - Similar pages
KPO: The next big opportunity
According to a recent study by Evalueserve, the global KPO market is expected to grow at a ... The high-end KPO opportunities are immense for Indian firms. - 30k - Cached - Similar pages
Want a 500% salary hike? Join a KPO - The Economic Times
Whereas, an Indian BPO exec earns about $6000 a year, his KPO friend is ... The figures were released in a recent survey on the KPO sector by Evalueserve. - 53k - Cached - Similar pages

India may garner 71% market share in KPO by 2010
Posted online: Friday, May 06, 2005 at 0000 hours IST

India the ideal KPO source

IT, BPO firms rush for ISO-27001 certification
Vishwanath Kulkarni
To address risk management, security concerns
High SecurityAt present, very few IT and BPO firms in India are ISO-27001 compliant. Companies are increasingly going in for ISO-27001 certification to retain their customer confidence.ISO-27001 is awarded for effective e-security and physical security measures.
Bangalore, Aug. 16

Quality assurance is key to successful BPO

The Hindu Business Line : Buzzing labs in a back-office land
After BPO (business process outsourcing) and KPO (where K is for knowledge), ... The ISO (International Standards Organisation) has developed ISO/IEC 17025, - 28k - Cached - Similar pages

Knowledge Process outsourcing

Knowledge Processing Outsourcing is popularly known as a KPO is the new wave business that has taken the business enterprises by storm.

KPO refers to knowledge-intensive work that involves specialized domain expertise. High value processes that fall into this realm: valuation; research; investment researches; patent filing; and legal and insurance claim analysis. That would certainly include customer analytics and related processes.

One recent report from a group called Global Sourcing Now contends the KPO business will grow to $17 billion by 2010. The report suggests 70 per cent of the total -- or $12 billion -- will be outsourced to India. The number of Indian jobs in the sector is expected to grow from 25,000 at present to 300,000

What is KPO ?

Today’s economy is Knowledge economy and Knowledge processing is a continuous process of creation and dissemination of information by bringing together the information industry leaders to create knowledge and see meaning in information and its context. This Information driven Knowledge outsourcing in known as Knowledge Processing Outsourcing or KPO.

Who can get Benefits of KPO

Emerging KPO opportunities in following sectors:


Retail Industry

Research & Development

Business and Technical Analysis

Learning Solutions

Animation & Design

Business & Market Research

Pharmaceuticals and Biotechnology

Medical Services

Writing & Content Development

Legal Services

Intellectual Property (IP) Research

Data Analytics

Network Management

Training & Consultancy


tqmcintl Industry: Consulting Location: Mumbai : Maharashtra : India ISO 9001 QMS ISO 13485 ENGINEERING NEWS UP-DATE ISO 22000 Explosion protected not Flame proof WTO CRO ISO TQM Information Security Management and ISO 27001 Software QA ISO 17025 CE Marking ISO 14000 GMP requirements SA 8000 ISO 20000 COBIT COPC STANDARD Lean Six Siqma ISO 17021 5 S Energy Manager boiler and pressure vessels eSCM useful Reference tables ERP Management Consultant hotels and restaurants Fami QS Food borne diseases and infections storing food grains Halal and Kosher wet tissues ready made garmets marking Inspection, measuring and testing equipment

posted by tqmcintl at 9:33 PM 0 comments